Last Updated on :26-12-2018
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Area Technical Lead

Aliases: Technical Support Executive, Service Support Executive, Customer Support Lead

Industry/Sector(s): Automotive


JOB DESCRIPTION 1

The tasks an Area Technical Lead is expected to perform include:

  • Managing all the technical problems related to the vehicle
  • Managing customer relationships and quality service
  • Generating investigation reports about all unknown technical difficulties
  • Maintaining an inventory of OEM technical equipment
WORK ENVIRONMENT 1, 3
  •  It is not a desk job
  •  May need to handle a team
  •  Local travelling is not a part of this job role
  •  Part-time work and contractual jobs are not available
  •  Work from home option is not available
Working hours
  • Organizations usually work for 5/6 days a week for 8/9 hours everyday. This may vary from organization to organization
  • Shift system may be available
  • Overtime may be required
Is the job suitable for a candidate with special needs?

This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING 1
  • Preferably, B. Tech/B.E. in any discipline
  • Certified training for Area Technical Lead (programme aligned to ASC/Q 0601 released by Automotive Skills Development Council)
KEY COMPETENCIES 1
  • Knowledge of taking feedback from customers about the performance of OEM products
  • Skilled in identifying market requirements for OEM products
  • Basic knowledge of the technical specifications of OEM products
  • Knowledge of developing effective strategies for service offerings
  • Basic knowledge of developing marketing campaigns for effective service delivery
  • Skilled in explaining the value proposition of the products to the sales team
  • Familiarity with developing sales tools that support the selling process
  • Knowledge of maintaining an inventory of OEM technical equipment
  • Knowledge of the technical specifications of various OEM vehicles
  • Basic knowledge of competitors products
  • Knowledge of the documentation requirement from customers with respect to warranty claims and other performance - related feedback
  • Basic knowledge of the software for Customer Relationship Management (CRM) within the organization
  • Familiarity with MS Office and Management Information System (MIS)
DESIRABLE COMPETENCIES 1
  • On-the-job training is optional for ASDC Area Technical Lead Level 6 certificate holders
  • Good co-ordination skills
  • Customer-oriented
AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES 
  • IIT's across India

  • Amity University
    http://www.amity.edu/amity-insitutions.aspx

  • Nitte Meenakshi Institute of Technology (NMIT)
    http://www.nmit.ac.in/

AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS 

For scholarship and schemes, use further links like:

SAMPLE OF TRAINING AND LEARNING COURSES 

http://www.uptu.ac.in/syllabus.html

CAREER PROGRESSION PATH 4

Area Technical Lead Regional Technical Lead Country Head Technical Lead

The progression is indicative

EXPECTED EARNINGS 2
  • For new entrants - Rs 15,000 to Rs 25,000 per month
  • For candidates with experience – Rs 25,000 to Rs 50,000 per month

These figures are indicative and subject to change

REQUIRED WORK EXPERIENCE 1

Some organizations hire new entrants too

PROBABLE EMPLOYERS 1
  • Vehicle manufacturers
  • Motor vehicle parts and dealers
KEYWORDS 
  • Area Technical Lead
  • Technical Support Lead Jobs
OCCUPATIONAL CODES AND STANDARDS 
StandardCodeDescription
NCO 20155242.0101Area Technical Lead
ISCO 20085242Sales Demonstrators
NIC 200845300Sale of motor vehicle parts and accessories
QP ReferenceASC/ Q 0601Area Technical Lead
NSQF6Not Available
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