Career Information > IT-ITeS > Communication Analyst

Last Updated on :09/08/2016
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Communication Analyst

Aliases: Information Developer

Industry/Sector(s): IT-ITeS

JOB DESCRIPTION ¹

The tasks a Communication Analyst is expected to perform include:

Developing communication materials supporting product development, program delivery and client services
Facilitating communications strategy like designing, planning, etc.
Executing the work through gathering and analysing the data
Creating and maintaining efficient and iterative processes
Assisting in developing cross functional process maps
Driving changes in processes/systems to streamline workflow and increase efficiency
Co-ordinating various ad hoc projects like creating presentations, creating process manuals, etc.
Developing and managing data collection strategies
Establishing quality controls to ensure data integrity
Performing routine data analysis and presenting meaningful insights and findings
Analysing customer information requirements and product specifications to define technical content strategy
Designing and developing written or visual product-related information
Developing standards documents and templates, scripts, style sheets and graphic libraries to ensure common look and feel

WORK ENVIRONMENT ^{1, 3, 2}

It is a desk job
Does not require supervising a team
Local travelling is not part of the job
Part-time work and contractual jobs are not applicable
Work from home is not applicable for this profile

Working hours

Multinational organizations usually work for 5 days a week and 8 to 9 hours everyday. This may vary from organization to organization
Shift working may predominantly not be available
Overtime may be required

Is the job suitable for a candidate with special needs?

This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING ¹

Preferably, Bachelor’s Degree in Science/Technology/Computers or any other graduate course
Certified training for Communication Analyst (programme aligned to SSC/ Q7102 released by IT – ITeS SSC NASSCOM)

KEY COMPETENCIES ¹

Knowledge of existing product family or new product within the technology
Skilled in designing, developing and maintaining complex technical information for multiple audiences
Skilled in participating in multiple projects concurrently
Equipped in leading a project team in the design, development and delivery of information products
Knowledge of managing outsource vendors for development of deliverables
Proficiency in English language
Knowledge of concepts like SDLC, ERP packages, etc.

DESIRABLE COMPETENCIES ¹

Certifications in change management, communication techniques, etc.
Hardworking and persistent
Attention to detail
Excellent communication skills
Good interpersonal skills

AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES

Colleges across India
Amity University
http://www.amity.edu/amity-insitutions.aspx
Patna Women's College
http://patnawomenscollege.in/index.php/academics/programmes-courses.html
Manav Rachna International University
http://mriu.edu.in/courses-structure-of-engineering-programs/computer-applications/

AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS

For scholarship and schemes, use further links like:

https://scholarships.gov.in/main.do
http://nscsindia.org/AboutUs.aspx
http://mhrd.gov.in/scholarships-education-loan

SAMPLE OF TRAINING AND LEARNING COURSES

http://ipu.ac.in/syllabus/affiliated/sybtechcse.htm

CAREER PROGRESSION PATH ⁴

Head of Company

↑

Head Products Division/Offering/Domain

↑

Head of Transitions

↑

Project Transition Lead

↑

Team Leader – Communications

↑

Senior Associate – Communications

↑

Communication Analyst

↑

Engineer Trainee

The progression is indicative

Transfer option

India: Yes
Abroad: Yes

(*This field to open the relevant job title when clicked)

EXPECTED EARNINGS ⁵

For candidates with experience - Rs 25,000 to Rs 75,000 per month

These figures are indicative and subject to change

REQUIRED WORK EXPERIENCE ¹

Generally, 0 - 2 years of work experience/internship in a related area required

PROBABLE EMPLOYERS

http://www.nasscom.in/

KEYWORDS

Communication Analyst
Information developer

OCCUPATIONAL CODES AND STANDARDS

Standard	Code	Description
NCO 2015	1330.0101	Communication Analyst
ISCO 2008	1330	Information and Communication Technology Services Manager
NIC 2008	62020	Computer consultancy and computer facilities management activities
QP Reference	SSC/Q7102	Communication Analyst
NSQF	5	Not Available

REFERENCES

1	www.nsdcindia.org/sites/default/files/files/qp-spd-communication-analyst.pdf
2	http://en.wikipedia.org/wiki/Working_time
3	http://socialjustice.nic.in/policiesacts3.php
4	https://pursuite-production.s3.amazonaws.com/media/career_guides/BPM_Career_Guide.pdf
5	https://www.glassdoor.co.in/Salaries/information-developer-salary-SRCH_KO0,21.htm

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