Last Updated on :01-10-2018
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Product Specialist Engineer

Aliases: NOC L2 Support Engineer, CARE Engineer, TAC Engineer

Industry/Sector(s): Telecom


JOB DESCRIPTION 1

The tasks a Product Specialist Engineer is expected to perform include:

  • Supporting in restoring the services in case of critical and emergency faults
  • Supporting upgrades and new technology roll-out activities
  • Building competence and sharing knowledge with technical staff and customers
WORK ENVIRONMENT 1, 2, 4
  • It is not a desk job
  • Need to handle a team of Technical Staff
  • Local travelling may be part of this job role
  • Part-time work and contractual jobs are available
  • Work from home option is available
Working hours
  • Organizations usually work for 5/6 days a week and 8/9 hours everyday. This may vary from organization to organization
  • Shift system is available
  • Overtime may be required
Is the job suitable for a candidate with special needs?

This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING 1
  • Preferably, Bachelor's in technology (electronics, computer science, IT and related field)
  • Certified training for Product Specialist Engineer (programme aligned to TEL/Q6204 released by Telecom Sector Skill Council)
KEY COMPETENCIES 1
  • Knowledge about basics of SOLARIS, UNIX and LINUX operating systems and commands
  • Knowledge of basics of database management software
  • Understanding of network topology like ring structure, daisy chain structure and their traffic handling capabilities and characteristics
  • Familiar with functionality and working intricacies of equipment
  • Well versed with O&M software tools like Mini Link and NEC Pasolink
  • Knowledge of IP-based network, IP back-hauling and IP networking
  • Knowledge of Network Monitoring System
  • Proficient with standard fault-finding (troubleshooting) techniques
  • Knowledge of alarm types, resolution and remedy SLAs and escalation matrix
  • Familiar with implications for non-response to tickets within defined SLAs
DESIRABLE COMPETENCIES 1
  • Training in installation, commissioning and of network elements apart from on-the-job training
  • Good communication skills
  • Problem-solving skills 
AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES 
AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS 

For scholarship and schemes, use further links like:

  • https://scholarships.gov.in/​
SAMPLE OF TRAINING AND LEARNING COURSES 

https://targetstudy.com/courses/engineering/​

CAREER PROGRESSION PATH 6

Project Manager

          ↑

IT Manager  → Movement to other occupation*                                                

          ↑

Senior Engineer

           ↑

Product Specialist Engineer

           ↑

Core or Field Engineer

* Other industry verticals like Network Administration/IT/Information Systems are turning into key verticals for the Telecom Services sub-sector.

(Click here to view the Career Map in Product Specialist Engineer or click on https://pursuite-production.s3.amazonaws.com/media/career_guides/ITS_Career_Guide.pdf for the Career Map)

​The progression is indicative
EXPECTED EARNINGS 3
  • For new entrants - ​Rs 25,000 to Rs 37,000 per month
  • For candidates with experience - Rs 37,000 to Rs 51,000 per month

These figures are indicative and subject to change

REQUIRED WORK EXPERIENCE 1

Generally, 2-3 years of experience required as Core or Field Engineer

PROBABLE EMPLOYERS 4, 5
  • Telecom service providers across India
  • IT and ITeS companies across India
  • Electronics and IT hardware companies across India
KEYWORDS 
  • NOC L2 Support Engineer 
  • CARE Engineer
  • TAC Engineer 
  • Engineering Project Specialist
  • Product Specialist
OCCUPATIONAL CODES AND STANDARDS 
Standard Code Description
NCO 2015 3114.1101 Product Specialist Engineer
ISCO 2008 3114 Electronics and Telecommunications Engineering Technicians
NIC 2008 61102 Maintenance of telecom network
QP Reference TEL/Q6204 Product Specialist Engineer
NSQF Level 5 Not available
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