Product Specialist Engineer

Aliases: NOC L2 Support Engineer, CARE Engineer, TAC Engineer

Industry/Sector(s): Telecom

JOB DESCRIPTION ¹

The tasks a Product Specialist Engineer is expected to perform include:

Supporting in restoring the services in case of critical and emergency faults
Supporting upgrades and new technology roll-out activities
Building competence and sharing knowledge with technical staff and customers

WORK ENVIRONMENT ^{1, 2, 4}

It is not a desk job
Need to handle a team of Technical Staff
Local travelling may be part of this job role
Part-time work and contractual jobs are available
Work from home option is available

Working hours

Organizations usually work for 5/6 days a week and 8/9 hours everyday. This may vary from organization to organization
Shift system is available
Overtime may be required

Is the job suitable for a candidate with special needs?

This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING ¹

Preferably, Bachelor's in technology (electronics, computer science, IT and related field)
Certified training for Product Specialist Engineer (programme aligned to TEL/Q6204 released by Telecom Sector Skill Council)

KEY COMPETENCIES ¹

Knowledge about basics of SOLARIS, UNIX and LINUX operating systems and commands
Knowledge of basics of database management software
Understanding of network topology like ring structure, daisy chain structure and their traffic handling capabilities and characteristics
Familiar with functionality and working intricacies of equipment
Well versed with O&M software tools like Mini Link and NEC Pasolink
Knowledge of IP-based network, IP back-hauling and IP networking
Knowledge of Network Monitoring System
Proficient with standard fault-finding (troubleshooting) techniques
Knowledge of alarm types, resolution and remedy SLAs and escalation matrix
Familiar with implications for non-response to tickets within defined SLAs

DESIRABLE COMPETENCIES ¹

Training in installation, commissioning and of network elements apart from on-the-job training
Good communication skills
Problem-solving skills

AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES

Indian Institute of Technology (Madras)
https://www.iitm.ac.in
Vellore Institute of Technology
http://www.vit.ac.in/
Birla Institute of Technology (BIT)
https://www.bitmesra.ac.in/

AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS

For scholarship and schemes, use further links like:

https://scholarships.gov.in/

SAMPLE OF TRAINING AND LEARNING COURSES

https://targetstudy.com/courses/engineering/

CAREER PROGRESSION PATH ⁶

Project Manager

↑

IT Manager → Movement to other occupation*

↑

Senior Engineer

↑

Product Specialist Engineer

↑

Core or Field Engineer

* Other industry verticals like Network Administration/IT/Information Systems are turning into key verticals for the Telecom Services sub-sector.

(Click here to view the Career Map in Product Specialist Engineer or click on https://pursuite-production.s3.amazonaws.com/media/career_guides/ITS_Career_Guide.pdf for the Career Map)

The progression is indicative

EXPECTED EARNINGS ³

For new entrants - Rs 25,000 to Rs 37,000 per month
For candidates with experience - Rs 37,000 to Rs 51,000 per month

These figures are indicative and subject to change

REQUIRED WORK EXPERIENCE ¹

Generally, 2-3 years of experience required as Core or Field Engineer

PROBABLE EMPLOYERS ^{4, 5}

Telecom service providers across India
IT and ITeS companies across India
Electronics and IT hardware companies across India

KEYWORDS

NOC L2 Support Engineer
CARE Engineer
TAC Engineer
Engineering Project Specialist
Product Specialist

OCCUPATIONAL CODES AND STANDARDS

Standard	Code	Description
NCO 2015	3114.1101	Product Specialist Engineer
ISCO 2008	3114	Electronics and Telecommunications Engineering Technicians
NIC 2008	61102	Maintenance of telecom network
QP Reference	TEL/Q6204	Product Specialist Engineer
NSQF	Level 5	Not available

REFERENCES

1	www.nsdcindia.org/sites/default/files/files/Product-Specialist-Engineer.pdf
2	http://socialjustice.nic.in/policiesacts3.php
3	http://www.payscale.com/research/IN/Job=Product_Specialist%2c_(Unspecified_Type)/Salary
4	https://www.continuum.net/company/careers/noc-support-engineer-l2-tech-rtm-mumbai-india-continuum?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed
5	http://info.shine.com/industry/telecom/9.html https://www.naukri.com/job-listings-Product-Engineer-specialist-First-Source-Engineering-India-Pvt-Ltd-Chennai-3-to-5-years-100916002288?src=jobsearchDesk&sid=14739658703365&xp=3&qp=product%20specialist%20engineer&srcPage=s
6	https://pursuite-production.s3.amazonaws.com/media/career_guides/ITS_Career_Guide.pdf
7	http://www.ccdisabilities.nic.in/page.php?s=reg&t=def&p=list_jobsNew

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