Room Attendant

Aliases: Room Service Attendant, Housekeeping Attendant, Linen Attendant

Industry/Sector(s): Tourism and Hospitality

JOB DESCRIPTION ¹

The tasks a Room Attendant is expected to perform include:

Identifying housekeeping requirements and procedures
Gathering resources for the guest rooms and defined areas
Completing assigned housekeeping tasks
Monitoring and maintaining cleanliness and tidiness at the workplace

WORK ENVIRONMENT ^{2, 1, 5}

It requires physical activity
Need not handle a team
Travelling is not a part of the job
Part-time work and contractual jobs may be available
Work from home option is not available

Working hours

Individual usually works for 5/6 days a week and 8/9 hours everyday. The organization or institution remains open and functional for 24 hours a day and 7 days a week
Shift system is available
Overtime may be required

Is the job suitable for a candidate with special needs?

This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING ¹

Preferably, 8^th
Certified training for Room Attendant (programme aligned to THC/Q0202 released by Tourism and Hospitality Indian Skill Council)

KEY COMPETENCIES ¹

Knowledge of housekeeping standards required at the workplace
Well-versed with site layouts and obstacles
Proficient in inspecting a work area to decide what cleaning it needs and the best way of carrying this out
Knowledge of levels of personal hygiene and the importance of maintaining them during work
Well-versed with storage, service and upkeep procedure for housekeeping equipment and consumables
Proficient in cleaning the work area in the correct sequence
Adept at identifying the signs of pest infestation and the right action to take to deal with it
Well-versed with using different equipment for different cleaning tasks and the reasons for colour-coding
Knowledge of mixing the cleaning solutions correctly and safely and importance of following manufacturer’s instructions
Well-versed with types of problems one might come across while cleaning toilets and the ways to deal with it
Proficient in the ways of effective cleaning that helps with infection control

DESIRABLE COMPETENCIES ¹

Good communication skills
Strong organizational skills
Service-oriented

AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES

University Institute of Hotel Management & Tourism
http://uihtm.puchd.ac.in/
School of Tourism & Hospitality Services Management
http://www.ignou.ac.in/ignou/aboutignou/school/sothssm/introduction
India Tourism Development Corporation Ltd
http://www.theashokgroup.com/index.php
Indian Institute of Hospitality & Management
http://www.iihm.co.in/

AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS

For scholarship and schemes, use further links like:

http://pmkvyofficial.org/ExploreSectorSkillCouncilDetail.aspx?SSC=MjU%3d

SAMPLE OF TRAINING AND LEARNING COURSES

https://www.youtube.com/watch?v=c6b_c6UtgsU

CAREER PROGRESSION PATH ³

Room Attendant → Housekeeping Supervisor → Housekeeping Manager → Executive Housekeeper

The progression is indicative

EXPECTED EARNINGS ⁴

For candidates with experience - Rs 15,000 to Rs 35,000 per month

These figures are indicative and subject to change

REQUIRED WORK EXPERIENCE ¹

Generally, 2 years of experience required as Housekeeping Attendant - Manual Cleaning

PROBABLE EMPLOYERS ^{1, 5}

Hotels and motels
Travel agencies
Restaurants
Cruise liners

KEYWORDS

Room Service Attendant
Linen Attendant
Housekeeping Assistant
Housekeeping Staff

OCCUPATIONAL CODES AND STANDARDS

Standard	Code	Description
NCO 2015	5151.0202	Room Attendant
ISCO 2008	5151	Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments
NIC 2008	81100	Combined facilities support activities
QP Reference	THC/Q 0202	Room Attendant
NSQF	4	Not available

REFERENCES

1	http://www.nsdcindia.org/
2	http://socialjustice.gov.in/
3	http://www.dget.nic.in/upload/uploadfiles/files/publication/Des-Div-5.pdf
4	http://www.payscale.com/research/IN/Job=Hotel_Room_Service_Attendant/Salary
5	http://www.naukri.com/job-listings-Room-Attendant-Residency-Sarovar-Portico-Mumbai-0-to-1-years-200116005557?src=jobsearchDesk&sid=14697907681198&xp=1&qp=room%20attendant,shift&srcPage=s

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