Career Information > BFSI > Bill and Accounts Collector

Last Updated on :16/10/2023
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Bill and Accounts Collector

Aliases: Collector

Industry/Sector(s): BFSI


JOB DESCRIPTION 1

The tasks a Bill and Account Collector is expected to perform include:

  • Locating and notifying customers of delinquent accounts to solicit payments
  • Receiving payments and posting amount to customer's account
  • Preparing statements to credit department if customer fails to respond
  • Initiating repossession proceedings or service disconnection
  • Keeping records of collection and status of accounts
  • Locating and monitoring overdue accounts using computers and a variety of automated systems
  • Recording information about financial status of customers and status of collection efforts
  • Conferring with customers by telephone or in person
  • Advising customers of necessary actions and strategies for debt repayment
  • Persuading customers to pay due amounts
  • Sorting and filing correspondence and performing miscellaneous clerical duties
  • Performing various administrative functions for assigned accounts
  • Arranging for debt repayment or establishing repayment schedules
WORK ENVIRONMENT 1, 2
  • It is a desk job
  • Need not handle a team
  • Local travelling is not a part of this job role
  • Part-time work and contractual jobs are not available
  • Work from home option is not available
Working hours
  • Organizations usually work for 5/6 days a week and 8/9 hours everyday. This may vary from organization to organization
  • Shift system is not available
  • Overtime may be required
Is the job suitable for a candidate with special needs?

This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING 3

Preferably, 12th pass

KEY COMPETENCIES 1
  • Well-versed with analysing information and evaluating results to choose the best solution
  • Proficient in customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction 
  • Knowledge of administrative and clerical procedures 
  • Knowledge of economic and accounting principles
DESIRABLE COMPETENCIES 1
  • Effective communication skills
  • Good interpersonal skills
  • Time management skills
  • Leadership skills
AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES 
Schools and colleges across India 
AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS 


SAMPLE OF TRAINING AND LEARNING COURSES 

For further guidance, contact your nearest Common Service Centre or Contact NCS Call Centre (Toll Free Number: 1800-425-1514)

CAREER PROGRESSION PATH 1

Project Head

             ↑

Collections Supervisor → Movement to other occupation*                                                        

             ↑

Team Leader (Collections)

             ↑

Bill and Accounts Collector

* Other industry verticals like Insurance and Telecommunication companies are turning into key verticals for the Banking and Financial services sub-sector.

The progression is indicative

EXPECTED EARNINGS 3

  • For new entrants - Rs 11,000 to Rs 21,000 per month
These figures are indicative and subject to change

REQUIRED WORK EXPERIENCE 3

Some organizations hire new entrants too

PROBABLE EMPLOYERS 3
  • Banks
  • Local debt collection agencies
KEYWORDS 
  • Collectors
  • Debt Collectors
  • Payment Collectors
  • Bill Collector
OCCUPATIONAL CODES AND STANDARDS 
StandardCodeDescription
NCO 20154311.0700Bill and Accounts Collector
ISCO 20084311Accounting and Bookkeeping Clerks
NIC 200882910Activities of collection agencies and credit bureaus
QP ReferenceNot availableNot available
NSQFNot availableNot available
REFERENCES 
1

National Classification of Occupations Division 4

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