Clerk, Enquiry

Aliases: Information Clerk

Industry/Sector(s): BFSI

JOB DESCRIPTION ¹

The tasks a Clerk, Enquiry is expected to perform include:

Attending to inquiries made personally, on phone or by post
Exhibiting at inquiry counter publicity material and other notices for public
Supplying required information to enquiries made through various means
Maintaining record of enquiries
Directing visitors to concerned officials

WORK ENVIRONMENT ^{2, 1}

It is a desk job
Need not handle a team
Local travelling is not a part of this job role
Part-time work and contractual jobs are available in some cities
Work from home option is not available

Working hours

Organizations usually work for 5/6 days a week and 8/9 hours everyday. This may vary from organization to organization
Shift system is not available
Overtime may be required

Is the job suitable for a candidate with special needs?

This job is suitable for candidates with One Leg (OL), One Arm (OA) Both Leg (BL), Both Legs and Arms (BLA), Blind (B) and Low Vision (LV)
This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING ³

Preferably, B.Com graduate

KEY COMPETENCIES ¹

Skilled in answering telephones, direct calls and taking messages
Ability to compile, copy, sort and file records of office activities
Knowledge of completing and mailing bills, contracts, policies, invoices or checks

DESIRABLE COMPETENCIES ¹

Effective communication skills
Time management skills
Polite and courteous in speech

AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES

Colleges across India

AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS

SAMPLE OF TRAINING AND LEARNING COURSES

CAREER PROGRESSION PATH ¹

Senior Executive - Enquiry

↑

Enquiry Executive

↑

Clerk, Enquiry

The progression is indicative

EXPECTED EARNINGS ³

For new entrants - Rs 10,000 to Rs 30,500 per month

These figures are indicative and subject to change

REQUIRED WORK EXPERIENCE ³

Some organizations hire new entrants too

PROBABLE EMPLOYERS

Organizations across sectors

KEYWORDS

Enquiry Clerk
Information Clerk

OCCUPATIONAL CODES AND STANDARDS

Standard	Code	Description
NCO 2015	4110.0200	Clerk, Enquiry
ISCO 2008	4110	General Office Clerks
NIC 2008	82110	Combined office administrative service activities
QP Reference	Not available	Not available
NSQF	Not available	Not available

REFERENCES

1	National Classification of Occupations Division 4

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