Delivery Management Cell Agent

Aliases: Query Resolution Executive

Industry/Sector(s): Logistics

JOB DESCRIPTION ¹

The tasks a Delivery Management Cell Agent is expected to perform include:

Tracking the shipment, co-ordinating with other departments and resolving the customer queries
Providing quick resolution of customer's issues and queries

WORK ENVIRONMENT ¹

It is not a desk job
Need not handle a team
Local travelling is not a part of this job profile
Part-time work and contractual jobs are not available
Work from home option is not available

Working hours

Working hours are 8/9 hours a day for 5/6 days a week. This may vary from organization to organization
Overtime maybe required
Shift system is available

Is the job suitable for a candidate with special needs?

EDUCATIONAL QUALIFICATIONS AND TRAINING ¹

Minimum – Diploma/Graduate (Engineering, Arts, Commerce, Science)
Certified training for Delivery Management Cell Agent (programme aligned to LSC/Q3032 job released by Logistics Skill Council)

KEY COMPETENCIES ¹

Skilled in operating a computer
Knowledge of using the company software to manage and update phone logs
Knowledge of tracking devices and equipment

DESIRABLE COMPETENCIES ¹

Not applicable

AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES

Various private and government institutes across India

AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS

Coming soon

SAMPLE OF TRAINING AND LEARNING COURSES

http://www.studyguideindia.com/Courses/UG-courses.asp

CAREER PROGRESSION PATH

Delivery Management Cell Agent → Process Supervisor → Process Manager

Transfer option

India: Yes
Abroad: No

(*This field to open the relevant job title when clicked)

EXPECTED EARNINGS

For freshers - ₹ 14,500 to ₹ 20,500 per month

(These figures are indicative and subject to change)

REQUIRED WORK EXPERIENCE

Not required

PROBABLE EMPLOYERS ⁴

Logistics units

KEYWORDS

Delivery Management Cell Agent
Query Resolution Executive

OCCUPATIONAL CODES AND STANDARDS

Standard	Code	Description
NCO 2015	3339.0601	Delivery Management Cell Agent
ISCO 2008	3339	Business Service Agents Not Elsewhere Classified
NIC 2008	63991	Telephone based information services
QP Reference	LSC/Q3032	Delivery Management Cell Agent
NSQF	Level 4	-

REFERENCES

1	Qualifications Pack – Delivery Management Cell Agent
2	http://socialjustice.nic.in/policiesacts3.php
3	http://www.advocatekhoj.com/library/bareacts/factories/index.php?Title=Factories%20Act,%201948
4	http://jobsearch.naukri.com/job-listings-Business-Development-Executive-In-Outbound-Voice-Process-Turbhe-Thyrocare-Technologies-Ltd--Navi-Mumbai-0-to-3-years-290815000384?src=seo_srp&sid=14462789211039&xp=2&qp=customer%20relation%20executive&srcPage=s
5	http://www.financialexpress.com/article/economy/logistics-set-for-rapid-growth/54736
6	www.censusindia.gov.in
7	https://www.kpmg.com/DE/de/Documents/Logistics_Game_Changers_Transforming_India_logistics_industry_2013.pdf
8	http://www.nsdcindia.org/sites/default/files/files/transportation-logistics-2009.pdf

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