Customer Care Executive_Call Center

Aliases: Customer Service Representative, Customer Service Associate, Customer Service Advisor, Customer Relationship Officer, Call Centre Executive

Industry/Sector(s): Telecom

JOB DESCRIPTION ¹

The tasks a Customer Care Executive (Call Center) is expected to perform include:

Providing customer service to the customers of an organization
Handling, follow up and resolving customer queries, requests and complaints
Interacting with customers over the phone

WORK ENVIRONMENT

It is a desk job
Work from home option is not available
Part-time part and contractual jobs may be available
Travelling is not a part of the job
Need not handle a team

Working hours

Working hours include 9 hours every day for 5 to 6 days a week. This may vary from company to company
Shift system is available

Is the job suitable for a candidate with special needs?

Yes

EDUCATIONAL QUALIFICATIONS AND TRAINING ¹

Minimum - Preferably 10+2 or equivalent
Certified training for Customer Care Executive (Call Center) (programme aligned to TEL/Q0100 released by Telecom Sector Skill Council)

KEY COMPETENCIES ¹

Knowledge of basic workings of computer
Well-versed with providing customer service support by interacting with customers over the phone
Proficient in handling and resolving customer queries
Proficient in using Customer Relationship Management (CRM) and other applications in order to fetch customer account details and verify the same

DESIRABLE COMPETENCIES ¹

Computer fundamentals training course
Basic soft skill orientation

AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES

St. Xavier’s College, 30 Park Street, 30 Mother Teresa Sarani, Park Street, Kolkata, West Bengal, India- 700016, http://www.sxccal.edu
ARISE College of Information Technology & Management, 21/A, Opp. Gurunanak Girls College, Main Road, Sec. 4, Hiran Magri, Udaipur, Rajasthan, http://www.arisecollege.com
CPIT Edutech Pvt. Ltd, 612-A,6th floor, sachdeva corporate tower, near petrol pump, sec-8, Rohini- New Delhi, http://www.cpit.in
IL&FS Institute of Skills, D-114, Okhla Phase - I, New Delhi 110 020, http://www.ilfsindia.com
LabourNet Services India Pvt Ltd, 24/1-4, 9th cross, JP Nagar 2nd phase, Bengaluru – 560078, http://labournet.in
Unique Call Solution Pvt Ltd, 68, New MLA Colony, Jawahar Chowak, Bhopal, madhya pradesh, http://ucsskills.com

AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS

http://www.tsscindia.com/t_starscheme.html

SAMPLE OF TRAINING AND LEARNING COURSES

http://psscive.nic.in/pdf/NVEQ/tele/CBC%20Telecom%20CCE%20Relationship%20Center%20L1.pdf

CAREER PROGRESSION PATH

Customer Care Executive Trainee → Customer Care Executive (Call Center) → Team Lead Assistant Manager → Manager

Transfer option

India: Yes
Abroad: Yes

(*This field to open the relevant job title when clicked)

EXPECTED EARNINGS ²

For freshers - ₹ 15,000 to ₹ 20,000 per month
For candidates with 2-3 years of experience or more - ₹ 25,000 to ₹ 30,000 per month

(These figures are indicative and subject to change)

REQUIRED WORK EXPERIENCE ¹

Preferably 0-1 year of relevant work experience

PROBABLE EMPLOYERS

Call centres of various telecom companies across India
Call centres of e-commerce companies across India

KEYWORDS

Customer Service Representative, Customer Service Associate, Customer Service Advisor, Customer Relationship Officer, Customer Care Executive

OCCUPATIONAL CODES AND STANDARDS

Standard	Code	Description
NCO 2015	5244.0303	Customer Care Executive_Call Center
ISCO 2008	5244	Contact Centre Sales Person
NIC 2008	47414	Retail sale of telecommunication equipment
QP Reference	TEL/Q0100	Customer Care Executive (Call Center)
NSQF	4	NA

REFERENCES

0	http://www.timesjobs.com/jobfunction/customer-service-jobs www.censusindia.gov.in
1	1 Qualification Pack – Customer Care Executive (Call Center)
2	http://www.payscale.com/research/IN/Job=Call_Center_and_Customer_Service_Executive/Salary
3	3 “Human Resource and Skill Requirements in the IT and ITES Industry Sector (2022)” by NSDC
4	http://jobsearch.naukri.com/customer-care-executive-jobs
5	http://www.ibef.org/industry/telecommunications.aspx

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