Fault Management Engineer

Aliases: NOC L1 Support Engineer

Industry/Sector(s): Telecom

JOB DESCRIPTION ¹

The tasks a Fault Management Engineer is expected to perform include:

Monitoring network from NOC location
Maintaining network uptime by ensuring that faults are effectively resolved within the shortest period of time
Directing and coordinating with the field team to carry out corrective/change activities on site in case field support is required
Undertaking fault rectification
Undertaking configuration changes, upgrades and node back-up activities

WORK ENVIRONMENT ¹

It is not a desk job
Work from home option is not available
Part-time work and contractual work may not be available
Local traveling maybe a part of this job role
May need to handle a team of Junior Engineers or Field Team

Working hours

Working hours are 9/10 hours everyday for 5/6 days a week. This may vary from company to company
Overtime is common
Shift system maybe applicable

Is the job suitable for a candidate with special needs?

Maybe

EDUCATIONAL QUALIFICATIONS AND TRAINING ¹

Minimum – Preferably ITI Graduate or Diploma (Electronics, Computer Science, IT and related field)
Theoretical and on-job field trainings on radio/core network elements
Certified training for Fault Management Engineer (programme aligned to TEL/Q6500 released by Telecom Sector Skill Council)

KEY COMPETENCIES ¹

Knowledge of network topology like ring structure, daisy chain structure and their characteristics
Knowledge of service networks – GSM Network, WCDMA network and service applications, characteristics and capabilities
Knowledge of service application implementation and integration processes with Access, Core, Transport and Service Networks
Familiarity with the functionality of BSC and BTS site equipment like BSC node, indoor and outdoor BTS, feeder cables (IF, RF cables), microwaves (TDM and IP based), optical fiber, etc.
Well-versed with the functionality of Passive infrastructure equipment like DG set, PIU panel, Transformer, SMPS, Air Conditioner, battery bank, etc.
Knowledge of transmission media - optical and microwave
Knowledge of IP based network - IP back-hauling and IP networking
Knowledge of functionality of Network Monitoring System
Familiarity with standard fault-finding (troubleshooting) techniques
Knowledge of alarm types, resolution and remedy SLAs and escalation matrix
Well-versed with implications for non-response to tickets within defined SLAs

DESIRABLE COMPETENCIES ¹

Not applicable

AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES

Engineering colleges across India including IITs, NITs
Technical institutes across India
ITIs across India
Certificate courses offered by institutes like NIIT, APTECH, NIELIT

AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS

SAMPLE OF TRAINING AND LEARNING COURSES

CAREER PROGRESSION PATH

Trainee Field Operation Engineer → Fault Management Engineer (L1/L2/L3) → Line Manager/Supervisor → Manager

Transfer option

India: Yes
Abroad: Yes

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EXPECTED EARNINGS ²

For freshers - ₹ 20,000 to ₹ 30,000 per month
For candidates with 5 - 6 years’ experience - ₹ 35,000 to ₹ 50,000 per month

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REQUIRED WORK EXPERIENCE ¹

Worked as Field engineer for minimum 2-3 years

PROBABLE EMPLOYERS

Mobile and fixed telecommunication services
Telecom infrastructure providers
Electrical/Electronic manufacturing companies
Managed security service providers

KEYWORDS

NOC L1 Support Engineer, Technical Support Engineer, Fault Management, Alarm Monitoring

OCCUPATIONAL CODES AND STANDARDS

Standard	Code	Description
NCO 2015	7422.0201	Fault Management Engineer
ISCO 2008	7422	Information and Communications Technology Installers and Servicers
NIC 2008	61102	Maintenance of telecom network
QP Reference	TEL/Q6500	Fault Management Engineer
NSQF	5	NA

REFERENCES

0	http://www.techsciresearch.com/2997 http://timesofindia.indiatimes.com/business/india-business/Telecom-sector-likely-to-create-40-lakh-jobs-in-5-years-Experts/articleshow/44108471.cms http://www.indeed.co.in/Noc-Engineer-jobs http://www.shine.com/job-search/simple/noc-engineer
1	1 Qualifications Pack – Fault Management Engineer
2	http://www.payscale.com/research/IN/Job=Network_Operations_Center_
3	https://www.dnb.co.in/IndianTelecomIndustry/issues.asp4
4	http://jobsearch.naukri.com/noc-engineer-jobs
5	http://www.ibef.org/industry/telecommunications.aspx

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