Last Updated on :09-08-2016
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Customer Service Executive (Meet and Greet)

Aliases: Airport Representative, Guest Service Officer

Industry/Sector(s): Tourism and Hospitality


JOB DESCRIPTION 1
The tasks a Customer Service Executive (Meet and Greet) is expected to perform include: 
  • Meeting the customers or guests at the terminal or designated place
  • Greeting the customers and arranging for transferring them to an agreed destination
  • Handling guest queries and complaints
WORK ENVIRONMENT 2, 3
  • It is not a desk job
  • Need not handle a team
  • Local travelling is not a part of this job role
  • Part-time work and contractual jobs are not available
  • Work from home option is not available
Working hours
  • The individual usually works for 5/6 days a week and 8/9 hours everyday. Institutions remains open and functional for 24 hours a day and 7 days a week
  • Shift system is available
  • Overtime may be required
Is the job suitable for a candidate with special needs?

This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING 1
  • Preferable 10th standard passed
  • Certified training for Customer Service Executive (Meet and Greet) (programme aligned to THC/Q4205 job released by Tourism and Hospitality Skill Council)
KEY COMPETENCIES 1
  • Familiar with local maps and routes
  • Knowledge of major airlines, trains, national bus/coach operating companies
  • Knowledge of foreign exchange rules and where the currencies can be exchanged
  • Basic knowledge of permits and checks required for the customer
  • Skilled in using computer for checking itinerary, schedules, etc.
  • Skilled in using GPS for route mapping
DESIRABLE COMPETENCIES 1
  • Pleasing personality
  • Customer-oriented 
  • Well-groomed
AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES 

For further guidance, contact your nearest Common Service Centre or Contact NCS Call Centre (Toll Free Number: 1800-425-1514)

AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS 

For scholarship and schemes, use further links like:

  • https://scholarships.gov.in/main.do
  • http://pmkvyofficial.org
CAREER PROGRESSION PATH 4
Front Office Manager 
            ↑
Assistant Front Office Manager 
            ↑
Team Leader
            ↑
Customer Service Executive (Meet and Greet)

The progression is indicative

Transfer option
  • India: Yes
  • Abroad: Yes

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EXPECTED EARNINGS 3

For new entrants - Rs 7,000 to Rs 25,000 per month  

These figures are indicative and subject to change

REQUIRED WORK EXPERIENCE 1

Some organizations hire new entrants too

PROBABLE EMPLOYERS 3
  • Hotels/Resorts
  • Airports
KEYWORDS 
  • Meet and Greet Officer
  • Airport Representative
OCCUPATIONAL CODES AND STANDARDS 
Standard Code Description
NCO 2015 5151.0701 Customer Service Executive (Meet and Greet)
ISCO 2008 5151 Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishements
NIC 2008 82110 Combined office administrative service activities
QP Reference THC/Q4205 Meet and Greet Officer
NSQF Level 4 Not available

 

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