Last Updated on :09-08-2016
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Housekeeping Supervisor

Aliases: Housekeeper, Housekeeping Manager

Industry/Sector(s): Tourism and Hospitality


JOB DESCRIPTION 1

The tasks a Housekeeping Supervisor is expected to perform include:

  • Monitoring, guiding, directing and motivating subordinates to complete housekeeping tasks
  • Supervising and reviewing the service which involves planning of equipment & supplies
  • Preparing staff roster and briefing the staff
  • Training and developing staff for housekeeping work
  • Collecting customer feedback
WORK ENVIRONMENT 2, 1
  • It requires physical activity
  • Needs to hanle a team of Houskeeping Attendants
  • Local travelling is not a part of this job
  • Part-time work and contractual jobs are available
  • Work from home option is not available
Working hours
  • Working hours are 9/10 hours everyday for 6 days a week. This may vary from company to company
  • Overtime is common
  • Shift system maybe applicable
Is the job suitable for a candidate with special needs?

This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING 1
  • Preferably, 12th standard pass
  • Certified training for Housekeeping Supervisor (programme aligned to THC/Q0201 released by Tourism and Hospitality Indian Skill Council)
KEY COMPETENCIES 1
  • Knowledge of servicing procedures and policies for carrying out housekeeping tasks in the workplace
  • Proficient in allocating work to staff and monitor responsibilities to ensure standards are maintained
  • Well-versed with monitoring the allocation and use of resources
  • Knowledge of different cleaning agents, materials and tools used in the housekeeping service, their storage and preparation
  • Proficient in taking a constant stock of housekeeping supplies
  • Well-versed with monitoring the work of the housekeeping service
  • Adept at identifying and suggesting possible ways to improve housekeeping services
  • Well-versed with giving feedback to the staff in a way that motivates them
  • Ability to deal with problems
DESIRABLE COMPETENCIES 1
  • Physically fit
  • Good communication skills
  • Strong organizational skills
  • Service-oriented
  • Problem solving skills
AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES 
  • Institute of Hotel Management Catering Technology and Applied Nutrition  
    http://www.ihmctan.edu/index.html

     
  • Institute of Hotel Management
    http://www.ihmbangalore.kar.nic.in/

     
  • Institute of Hotel Management, Kolkata
    http://www.ihmkolkata.org/index.html

     
  • International Institute of Hotel Management
    http://www.iihm.ac.in

     
  • ITC Hospitality Management Institute
    www.itchotels.in/itchmi/
AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS 

For scholarship and schemes, use further links like:

  • https://scholarships.gov.in/main.do

 

SAMPLE OF TRAINING AND LEARNING COURSES 
CAREER PROGRESSION PATH 1, 4, 5

Housekeeping Attendant → Room Attendant → Housekeeping Supervisor → Housekeeping Manager → Executive Housekeeper → Hotel Manager

The progression is indicative

Transfer option
  • India: Yes
  • Abroad: Yes

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EXPECTED EARNINGS 3

For candidates with experience – Rs 15,000 to Rs 25,000 per month
These figures are indicative and subject to change

REQUIRED WORK EXPERIENCE 1

Generally, 3 years experience as Housekeeping Executive is required

PROBABLE EMPLOYERS 3
  • Hotels and motels across India
  • Travel agencies across India
  • Restaurants across India
  • Cruise liners
KEYWORDS 
  • Housekeeping Manager
  • Housekeeping Assistant
  • Housekeeping Staff
  • Executive Housekeeper
OCCUPATIONAL CODES AND STANDARDS 
Standard Code Description
NCO 2015 5151.0101 Housekeeping Supervisor
ISCO 2008 5151 Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishements
NIC 2008 81100 Combined facilities support activities
QP Reference THC/Q 0201 Housekeeping Supervisor
NSQF 5 Not available

 

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