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Manager Lodging and Catering Services

Aliases: Hotelier

Industry/Sector(s): Tourism and Hospitality


JOB DESCRIPTION 1

The tasks a Manager, Lodging and Catering Services is expected to perform include:

  • Managing the food and beverage provision for functions and events
  • Supervising catering and waiting staff at functions
  • Planning menus in consultation with chefs
  • Recruiting and training permanent and temporary staff
  • Organizing, leading and motivating the catering team
  • Ensuring health and safety regulations are strictly observed
  • Budgeting and establishing financial targets and forecasts
  • Monitoring the quality of the products and services provided
  • Keeping financial and administrative records
  • Managing the payroll and monitoring spending levels
  • Maintaining stock levels and ordering new supplies as required
  • Interacting with customers
  • Negotiating contracts with customers, assessing their requirements and ensuring they are satisfied with the service delivered (in contract catering)
  • Ensuring compliance with all fire, licensing, and employment regulations
  • Maximizing sales and meeting profit and financial expectations
WORK ENVIRONMENT 1, 2
  • It is not a desk job
  • Needs to handle a team of Catering Workers
  • Local travelling may be a part of this job
  • Part-time work and contractual jobs are not available
  • Work from home option is not available
Working hours
  • Individual usually works for 5/6 days a week and 10/12 hours everyday. The organization or institution remains open and functional for 24 hours a day and 7 days a week
  • Shift system may be available
  • Overtime may be required
Is the job suitable for a candidate with special needs?

This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING 4

Preferably, Bachelors in Hotel Management

KEY COMPETENCIES 1
  • Proficient in ensuring customer satisfaction
  • Knowledge of various food items that are served in the establishment
  • Well-versed with database server
  • Proficient in managing staff and disciplining them
  • Well-versed with preparation process of servings
  • Proficient in making strategic decisions in case of delays
  • Knowledge of record-keeping
DESIRABLE COMPETENCIES 1
  • Problem solving ability 
  • Good interpersonal skills
  • Excellent communication skills
AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES 
  • Institute of Hotel Management Catering Technology and Applied Nutrition  
    http://www.ihmctan.edu/index.html

     
  • Institute of Hotel Management
    http://www.ihmbangalore.kar.nic.in/

     
  • Institute of Hotel Management, Kolkata
    http://www.ihmkolkata.org/index.html

     
  • International Institute of Hotel Management
    http://www.iihm.ac.in

     
  • ITC Hospitality Management Institute
    www.itchotels.in/itchmi/
AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS 

For scholarship and schemes, use further links like:

  • https://scholarships.gov.in/main.do
SAMPLE OF TRAINING AND LEARNING COURSES 

http://www.wbut.ac.in/syllabus/Hotel_Mgnt_Syllabus.pdf

CAREER PROGRESSION PATH 1

Manager, Lodging and Catering Services → Senior Manager → General Manager

The progression is indicative

 

Transfer option
  • India: Yes
  • Abroad: Yes

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EXPECTED EARNINGS 3

Foe new entrants - Rs 20,000 to Rs 30,000 per month
For candidates with experience – Rs 40,500 to Rs 53,000 per month
These figures are indicative and subject to change

REQUIRED WORK EXPERIENCE 5

Generally, 4 to 5 years of relevant work experience is required

PROBABLE EMPLOYERS 4, 5
  • Hotels across India
  • Mid-sized motels, restaurants and resorts across India
KEYWORDS 
  • Hotel Manager
  • Catering Manager
  • Lodging Manager
OCCUPATIONAL CODES AND STANDARDS 
Standard Code Description
NCO 2015 1411.0100 Manager Lodging and Catering Services
ISCO 2008 1411 Hotel Managers
NIC 2008 55101; 55102; 55200; 55109; 56301; 56302 Hotels and Motels, inns, resorts providing short term lodging facilities; includes accommodation in house boats; Provision of short term lodging facilities to members of a particular organisition such as govt. guest houses, company guest houses, circuit houses and similar establishments; Camping grounds, recreational vehicle parks and trailer parks; Provision of short stay accommodation n.e.c. (e.g. holiday homes, private guest houses etc.); Bars and Restaurants with bars; Tea/coffee shops
QP Reference Not available Not available
NSQF Not available Not available

 

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