Last Updated on :09-08-2016
File Size :204.79 KB

Receptionist (Hotel)

Aliases: Front Office Associate, Helpdesk Operator

Industry/Sector(s): Tourism and Hospitality


JOB DESCRIPTION 1

The tasks that a Receptionist (Hotel) is expected to perform include:

  • Receiving phone calls, messages, mails, dak, etc.
  • Attending to customer’s enquiries
  • Assigning rooms after consulting register for availability of room and looking after requirement of patrons
  • Settling terms and allotting required accommodation if available to customers
  • Requesting customers to fill and sign register to establish identity, time of arrival and expected departure
  • Maintaining hotel 'Board' up-to-date showing name of occupants, etc.
  • Maintaining hotel record up-to-date showing total number of rooms already occupied, rooms booked or reserved to show correct position of accommodation
  • Giving information to House Keepers, dining section and kitchen departments regarding arrival of new-customers and their requirements
  • Supplying details of services rendered to customers to concerned departments for preparation of bill
  • Presenting the bill to customers and collecting receivables
WORK ENVIRONMENT 2, 1
  • It requires physical activity
  • Need not handle a team
  • Local travelling is not a part of this job
  • Part-time work and contractual jobs are available
  • Work from home option is not available
Working hours
  • Individual usually works for 5/6 days a week and 10/12 hours everyday. The organization or institution remains open and functional for 24 hours a day and 7 days a week
  • Shift system may be available
  • Overtime may be required
Is the job suitable for a candidate with special needs?

This job is suitable for candidates with One Leg (OL), Both Leg (BL), Blind (B) and Low Vision (LV)
This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING 4

Preferably, Graduation

KEY COMPETENCIES 1
  • Knowledge of Microsoft Office suite
  • Familiarity with database server
  • Ability to troubleshoot while ensuring customer requirements are met
  • Ability to ensure standards of services are met by team members
  • Equipped to provide necessary supply to customers
  • Efficiency and excellent organisational skills
  • Knowledge of nearest tourist destinations
  • Knowledge of various tours and cab agencies
  • Ability to make people feel at ease
DESIRABLE COMPETENCIES 1
  • Ability to work independently
  • Problem solving ability
  • Good interpersonal skills
  • Excellent communication skills
AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES 
  • Institute of Hotel Management Catering Technology and Applied Nutrition  
    http://www.ihmctan.edu/index.html

     
  • Institute of Hotel Management
    http://www.ihmbangalore.kar.nic.in/

     
  • Institute of Hotel Management, Kolkata
    http://www.ihmkolkata.org/index.html

     
  • International Institute of Hotel Management
    http://www.iihm.ac.in

     
  • ITC Hospitality Management Institute
    www.itchotels.in/itchmi/
AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS 

For scholarship and schemes, use further links like:

  • https://scholarships.gov.in/main.do
SAMPLE OF TRAINING AND LEARNING COURSES 

www.wbut.ac.in/syllabus/Hotel_Mgnt_Syllabus.pdf

CAREER PROGRESSION PATH 1

Receptionist (Hotel) Reporting Head → Administration Supervisor → Customer Service Manager

The progression is indicative

Transfer option
  • India: Yes
  • Abroad: Yes

(*This field to open the relevant job title when clicked)

EXPECTED EARNINGS 3, 4

For candidates with experience – Rs 12,500 to Rs 25,000 per month
These figures are indicative and subject to change

REQUIRED WORK EXPERIENCE 3

Generally, 3 years of relevant work experience is required

PROBABLE EMPLOYERS 3, 4
  • Hotels and, restaurants across India
  • Mid-sized companies, consultancies and agencies across India
KEYWORDS 
  • Front Office Executive
  • Guest Relation
  • Office Assistant
  • Administration
  • Telephone operator
  • Stenographer
  • Counsellor
OCCUPATIONAL CODES AND STANDARDS 
Standard Code Description
NCO 2015 4224.0100 Receptionist (Hotel)
ISCO 2008 4224 Hotel Receptionists
NIC 2008 55101; 82110 Hotels and Motels, inns, resorts providing short term lodging facilities; includes accommodation in house boats; Combined office administrative service activities
QP Reference Not available Not available
NSQF Not available Not available

 

Disclaimer: We hereby declare that utmost care has been taken to ensure that the content provided here is valid and relevant. Given the dynamic nature of the information, it may vary across organizations, institutes, cities, and states in India. The publisher, author, and printer will not be held liable or responsible for any discrepancy in the content. This content should be used for reference purpose only; it is not intended to be a substitute for professional advice or used for any commercial purposes. The contact details and website links provided in the content may have changed from the time of creation till its printing/publication. The company names that have been cited are for example purpose only. The Directorate does not endorse any of the said organizations.