Receptionist (Hotel)

Aliases: Front Office Associate, Helpdesk Operator

Industry/Sector(s): Tourism and Hospitality

JOB DESCRIPTION ¹

The tasks that a Receptionist (Hotel) is expected to perform include:

Receiving phone calls, messages, mails, dak, etc.
Attending to customer’s enquiries
Assigning rooms after consulting register for availability of room and looking after requirement of patrons
Settling terms and allotting required accommodation if available to customers
Requesting customers to fill and sign register to establish identity, time of arrival and expected departure
Maintaining hotel 'Board' up-to-date showing name of occupants, etc.
Maintaining hotel record up-to-date showing total number of rooms already occupied, rooms booked or reserved to show correct position of accommodation
Giving information to Housekeepers, dining section and kitchen departments regarding arrival of new-customers and their requirements
Supplying details of services rendered to customers to concerned departments for preparation of bill
Presenting the bill to customers and collecting receivables

WORK ENVIRONMENT ^{1, 2}

It requires physical activity
Need not handle a team
Local travelling is not a part of this job
Part-time work and contractual jobs are available
Work from home option is not available

Working hours

Individual usually works for 5/6 days a week and 10/12 hours everyday. The organization or institution remains open and functional for 24 hours a day and 7 days a week
Shift system may be available
Overtime may be required

Is the job suitable for a candidate with special needs?

This job is suitable for candidates with One Leg (OL), Both Leg (BL), Blind (B) and Low Vision (LV)
This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING ⁴

Preferably, graduate degree

KEY COMPETENCIES ¹

Knowledge of Microsoft Office suite
Familiarity with database server
Ability to troubleshoot while ensuring customer requirements are met
Ability to ensure standards of services are met by team members
Equipped to provide necessary supply to customers
Efficiency and excellent organizational skills
Knowledge of nearest tourist destinations
Knowledge of various tours and cab agencies
Ability to make people feel at ease

DESIRABLE COMPETENCIES ¹

Ability to work independently
Problem-solving skills
Good interpersonal skills
Excellent communication skills

AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES

Institute of Hotel Management
http://www.ihmbangalore.kar.nic.in/
Institute of Hotel Management
http://www.ihmkolkata.org/index.html
International Institute of Hotel Management
http://www.iihm.ac.in
ITC Hospitality Management Institute
www.itchotels.in/itchmi/

AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS

SAMPLE OF TRAINING AND LEARNING COURSES

www.wbut.ac.in/syllabus/Hotel_Mgnt_Syllabus.pdf

CAREER PROGRESSION PATH ¹

Receptionist (Hotel) → Reporting Head → Administration Supervisor → Customer Service Manager

The progression is indicative

EXPECTED EARNINGS ^{3, 4}

For candidates with experience – Rs 12,500 to Rs 25,000 per month

These figures are indicative and subject to change

REQUIRED WORK EXPERIENCE ³

Generally, 3 years of relevant work experience is required

PROBABLE EMPLOYERS ^{3, 4}

Hotels and restaurants
Mid-sized companies, consultancies and agencies

KEYWORDS

Front Office Executive
Guest Relation Officer
Office Assistant
Administration Officer
Telephone Operator
Stenographer
Receptionist
Front Desk Executive

OCCUPATIONAL CODES AND STANDARDS

Standard	Code	Description
NCO 2015	4224.0100	Receptionist (Hotel)
ISCO 2008	4224	Hotel Receptionists
NIC 2008	55101; 82110	Hotels and Motels, inns, resorts providing short term lodging facilities; includes accommodation in house boats; Combined office administrative service activities
QP Reference	Not available	Not available
NSQF	Not available	Not available

REFERENCES

1	National Classification of Occupations Division 4
2	http://socialjustice.gov.in/
3	http://www.indeed.co.in/cmp/Hotel-River-View---9891809579/jobs/Receptionist-263fac54035ef7af?q=Hotel+Receptionist
4	http://www.placementindia.com/job-detail/receptionist-jobs-in-kochi-for-poornima-tourist-home-395790.htm

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