Last Updated on :23-08-2016
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Passenger Guide, Railway

Aliases: Will be upadated

Industry/Sector(s): Railways


JOB DESCRIPTION 1
The tasks a Passenger Guide, Railway is expected to perform include:
  • Guiding and assisting passengers travelling in the lower class compartments in finding their accommodation
  • Purchasing tickets, boarding and changing to correct trains and availing of the passenger amenities provided at the railway stations
  • Selecting the vantage position at the railway station and following the movement of passenger traffic to locate individuals in difficulties and providing them with information and guidance about the movements, timings of the trains booking counter etc.
  • Ensuring that the waiting halls, platforms and carriages are kept clean and tidy
  • Reporting the defects in the carriages such as electrical, water, sanitary, safety devices etc. for rectification
  • Reporting cases which require police assistance to the Station Master
  • Arranging for facilities for sick passengers
  • Investigating complaints of extra booking charges by the Booking Clerk
WORK ENVIRONMENT 
  • It needs one to be on their toes
  • Need not handle a team
  • Local travelling is not a part of this job role
  • Part-time work and contractual jobs are available in some cities
  • Work from home option is not available
Working hours
  • Working hours are 8 hours everyday for 6 days a week
  • Shift system is available
  • Overtime is available
Is the job suitable for a candidate with special needs?

This job is suitable for candidates with One Arm (OA), One Leg (OL) and Low Vision (LV)

(This is organization-dependent)

EDUCATIONAL QUALIFICATIONS AND TRAINING 3

Minimum - 10th pass 

KEY COMPETENCIES 
  • Proficient in ensuring that waiting halls, platforms and carriages in trains are kept neat and tidy
  • Adept at reporting defects in the carriage fitting such as electrical, watering, sanitary, safety devices etc. to train the examining staff for rectification
  • Well-versed in intervening in disputes between porters and passengers when necessary
  • Knowledge of how to report cases requiring the assistance of the police to the Station Master, Railway 
DESIRABLE COMPETENCIES 1
  • Knowledge of how to arrange the supply of invalid chairs to sick passengers on requisition
  • Knowledge of how to investigate complaints of excess charging by the Booking Clerks
AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES 

All schools across India

AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS 

http://mhrd.gov.in/scholarships-education-loan-0

SAMPLE OF TRAINING AND LEARNING COURSES 

http://mhrd.gov.in/scholarships-education-loan-0

CAREER PROGRESSION PATH 

Coming soon

Transfer option
  • India: Yes
  • Abroad: No
EXPECTED EARNINGS 3

For new entrants - ₹ 10,000 to ₹ 15,000 per month

(These figures are indicative and subject to change)
REQUIRED WORK EXPERIENCE 

Coming soon

PROBABLE EMPLOYERS 

Indian Railways 

KEYWORDS 

Passenger Guide, Railway

OCCUPATIONAL CODES AND STANDARDS 
Standard Code Description
NCO 2015 5112.0800 Passenger Guide, Railway
ISCO 2008 5112 Transport Conductors
NIC 2008 49110 Passenger rail transport
QP Reference - -
NSQF - -
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