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Last Updated on :09-08-2016
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Bellhop(Hotel & Restaurant)

Aliases: Bell Boy

Industry/Sector(s): Tourism and Hospitality


JOB DESCRIPTION 1
The tasks a Bellhop (Hotel & Restaurant) is expected to perform include:
  • Performing a combination of duties that largely involve serving hotel guests
  • Escorting the incoming hotel guests to rooms
  • Assisting the guests with hand luggage
  • Offering the guest with the information pertaining to available services and facilities of the hotel, points of interest and entertainment attractions
  • Inspecting the guest's room to ensure that the furnishings are in order and supplies are adequate
  • Explaining the features of room, such as operation of radio, television, night-lock and how to place telephone calls
  • Paging the guests in lobby, dining room or other parts of the hotel
  • Delivering the messages and running errands
  • Delivering room service orders and picking up articles for laundry and valet service
  • Arranging taxi for guests and transporting the guests about premises or local areas in car or motorised cart
  • Keeping the record of calls for service
  • Delivering the packages, suitcases and trunks of the customers
  • Setting up the sample rooms
WORK ENVIRONMENT 1, 2
  • It is not a desk job
  • Need not handle a team
  • Local travelling is not a part of this job role
  • Part-time work and contractual jobs may be available
  • Work from home option is not available
Working hours
  • Individual usually works for 5/6 days a week and 10/12 hours everyday. The organization or institution remains open and functional for 24 hours a day and 7 days a week
  • Shift system may be available
  • Overtime may be required
Is the job suitable for a candidate with special needs?

This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING 3, 4

Preferably, diploma in Hotel Management / Hospitality Management

KEY COMPETENCIES 1
  • Skilled in serving the hotel guests
  • Proficient in assisting the guests with their hand luggage and properly escorting them to their rooms
  • Ability to provide the guests with the available services and facilities of the hotel, points of interest and entertainment attractions
  • Skilled in delivering room service orders on time and also picking up articles for laundry and valet service
  • Ability to keep the record of calls for service
DESIRABLE COMPETENCIES 1
  • Quality training
  • Attentive
  • Good communication skills
AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES 
  • Institute of Hotel Management Catering Technology and Applied Nutrition  
    http://www.ihmctan.edu/index.html
     
  • Institute of Hotel Management
    http://www.ihmbangalore.kar.nic.in/
     
  • Institute of Hotel Management, Kolkata
    http://www.ihmkolkata.org/index.html
     
  • International Institute of Hotel Management
    http://www.iihm.ac.in
     
  • ITC Hospitality Management Institute
    www.itchotels.in/itchmi/
AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS 

For scholarship and schemes, use further links like:

  • https://scholarships.gov.in/main.do
SAMPLE OF TRAINING AND LEARNING COURSES 

http://www.wbut.ac.in/syllabus/Hotel_Mgnt_Syllabus.pdf

CAREER PROGRESSION PATH 1

Bellhop (Hotel & Restaurant) → Floor Supervisor → Hospitality Head

The progression is indicative

Transfer option
  • India: Yes
  • Abroad: No
(*This field to open the relevant job title when clicked)
EXPECTED EARNINGS 3, 4
For candidates with experience - Rs 9000 to Rs 10,000 per month
 These figures are indicative and subject to change
REQUIRED WORK EXPERIENCE 3, 4

Generally, experience of 1 year in relevant field is required

PROBABLE EMPLOYERS 3, 4

Hotels

KEYWORDS 

Bellhop 

OCCUPATIONAL CODES AND STANDARDS 
Standard Code Description
NCO 2015 9621.0400 Bellhop(Hotel & Restaurant)
ISCO 2008 Messengers, Package Deliverers and Luggage Porters Not available
NIC 2008 81100 Combined facilities support activities
QP Reference Not available Not available
NSQF Not available Not available

 

REFERENCES 
1National Classification of Occupations, Division – 9
2
http://socialjustice.nic.in/policiesacts3.php
3
http://www.indeed.co.in/viewjob?jk=4e2658f1839e9bb2&q=Bell+Boy&tk=1ap1ghh3v53379ib&from=web
4
http://www.indeed.co.in/cmp/Country-Inn-&-Suits-by-carlson,-Manipal/jobs/Bell-Boy-2115002c75c7b3d6?q=Bell+Boy
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