Bellhop (Hotel & Restaurant)

Aliases: Bell Boy

Industry/Sector(s): Tourism and Hospitality

JOB DESCRIPTION ¹

The tasks a Bellhop (Hotel & Restaurant) is expected to perform include:

Performing a combination of duties that largely involve serving hotel guests
Escorting the incoming hotel guests to rooms
Assisting the guests with hand luggage
Offering the guest with the information pertaining to available services and facilities of the hotel, points of interest and entertainment attractions
Inspecting the guest's room to ensure that the furnishings are in order and supplies are adequate
Explaining the features of room such as operation of radio, television, night-lock and how to place telephone calls
Paging the guests in lobby, dining room or other parts of the hotel
Delivering the messages and running errands
Delivering room service orders and picking up articles for laundry and valet service
Arranging taxi for guests and transporting guests to specific location or local areas in car or motorised cart
Keeping the record of calls for service
Delivering the packages, suitcases and trunks of the customers
Setting up the sample rooms

WORK ENVIRONMENT ^{1, 2}

It is not a desk job
Need not handle a team
Local travelling is not a part of this job role
Part-time work and contractual jobs may be available
Work from home option is not available

Working hours

Individual usually works for 5/6 days a week and 10/12 hours everyday. The organization or institution remains open and functional for 24 hours a day and 7 days a week
Shift system may be available
Overtime may be required

Is the job suitable for a candidate with special needs?

This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING ^{3, 4}

Preferably, diploma in hotel management/hospitality management

KEY COMPETENCIES ¹

Skilled in serving the hotel guests
Proficient in assisting the guests with their hand luggage and properly escorting them to their rooms
Ability to provide the guests with the available services and facilities of the hotel, points of interest and entertainment attractions
Skilled in delivering room service orders on time and also picking up articles for laundry and valet service
Ability to keep the record of calls for service

DESIRABLE COMPETENCIES ¹

Quality conscious
Attentive
Good communication skills

AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES

Institute of Hotel Management
http://www.ihmbangalore.kar.nic.in/
Institute of Hotel Management
http://www.ihmkolkata.org/index.html
International Institute of Hotel Management
http://www.iihm.ac.in
ITC Hospitality Management Institute
www.itchotels.in/itchmi/

AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS

SAMPLE OF TRAINING AND LEARNING COURSES

http://www.wbut.ac.in/syllabus/Hotel_Mgnt_Syllabus.pdf

CAREER PROGRESSION PATH ¹

Bellhop (Hotel & Restaurant) → Floor Supervisor → Hospitality Head

The progression is indicative

EXPECTED EARNINGS ^{3, 4}

For candidates with experience - Rs 9000 to Rs 10,000 per month

These figures are indicative and subject to change

REQUIRED WORK EXPERIENCE ^{3, 4}

Generally, experience of 1 year in relevant field is required

PROBABLE EMPLOYERS ^{3, 4}

Hotels

KEYWORDS

Bellhop

OCCUPATIONAL CODES AND STANDARDS

Standard	Code	Description
NCO 2015	9621.0400	Bellhop (Hotel & Restaurant)
ISCO 2008	9621	Messengers, Package Deliverers and Luggage Porters
NIC 2008	81100	Combined facilities support activities
QP Reference	Not available	Not available
NSQF	Not available	Not available

REFERENCES

1	National Classification of Occupations Division 9
2	http://socialjustice.gov.in/
3	http://www.indeed.co.in/viewjob?jk=4e2658f1839e9bb2&q=Bell+Boy&tk=1ap1ghh3v53379ib&from=web
4	http://www.indeed.co.in/cmp/Country-Inn-&-Suits-by-carlson,-Manipal/jobs/Bell-Boy-2115002c75c7b3d6?q=Bell+Boy

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