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Bellhop(Hotel & Restaurant)

Aliases: Bell Boy

Industry/Sector(s): Tourism and Hospitality


JOB DESCRIPTION 1
The tasks a Bellhop (Hotel & Restaurant) is expected to perform include:
  • Performing a combination of duties that largely involve serving hotel guests
  • Escorting the incoming hotel guests to rooms
  • Assisting the guests with hand luggage
  • Offering the guest with the information pertaining to available services and facilities of the hotel, points of interest and entertainment attractions
  • Inspecting the guest's room to ensure that the furnishings are in order and supplies are adequate
  • Explaining the features of room, such as operation of radio, television, night-lock and how to place telephone calls
  • Paging the guests in lobby, dining room or other parts of the hotel
  • Delivering the messages and running errands
  • Delivering room service orders and picking up articles for laundry and valet service
  • Arranging taxi for guests and transporting the guests about premises or local areas in car or motorised cart
  • Keeping the record of calls for service
  • Delivering the packages, suitcases and trunks of the customers
  • Setting up the sample rooms
WORK ENVIRONMENT 1, 2
  • It is not a desk job
  • Need not handle a team
  • Local travelling is not a part of this job role
  • Part-time work and contractual jobs may be available
  • Work from home option is not available
Working hours
  • Individual usually works for 5/6 days a week and 10/12 hours everyday. The organization or institution remains open and functional for 24 hours a day and 7 days a week
  • Shift system may be available
  • Overtime may be required
Is the job suitable for a candidate with special needs?

This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING 3, 4

Preferably, diploma in Hotel Management / Hospitality Management

KEY COMPETENCIES 1
  • Skilled in serving the hotel guests
  • Proficient in assisting the guests with their hand luggage and properly escorting them to their rooms
  • Ability to provide the guests with the available services and facilities of the hotel, points of interest and entertainment attractions
  • Skilled in delivering room service orders on time and also picking up articles for laundry and valet service
  • Ability to keep the record of calls for service
DESIRABLE COMPETENCIES 1
  • Quality training
  • Attentive
  • Good communication skills
AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES 
  • Institute of Hotel Management Catering Technology and Applied Nutrition  
    http://www.ihmctan.edu/index.html

     
  • Institute of Hotel Management
    http://www.ihmbangalore.kar.nic.in/

     
  • Institute of Hotel Management, Kolkata
    http://www.ihmkolkata.org/index.html

     
  • International Institute of Hotel Management
    http://www.iihm.ac.in

     
  • ITC Hospitality Management Institute
    www.itchotels.in/itchmi/
AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS 

For scholarship and schemes, use further links like:

  • https://scholarships.gov.in/main.do
SAMPLE OF TRAINING AND LEARNING COURSES 

http://www.wbut.ac.in/syllabus/Hotel_Mgnt_Syllabus.pdf

CAREER PROGRESSION PATH 1

Bellhop (Hotel & Restaurant) → Floor Supervisor → Hospitality Head

The progression is indicative

Transfer option
  • India: Yes
  • Abroad: No
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EXPECTED EARNINGS 3, 4
For candidates with experience - Rs 9000 to Rs 10,000 per month
 These figures are indicative and subject to change
REQUIRED WORK EXPERIENCE 3, 4

Generally, experience of 1 year in relevant field is required

PROBABLE EMPLOYERS 3, 4

Hotels

KEYWORDS 

Bellhop 

OCCUPATIONAL CODES AND STANDARDS 
Standard Code Description
NCO 2015 9621.0400 Bellhop(Hotel & Restaurant)
ISCO 2008 Messengers, Package Deliverers and Luggage Porters Not available
NIC 2008 81100 Combined facilities support activities
QP Reference Not available Not available
NSQF Not available Not available

 

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