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Hotel Concierge

Aliases: Hotel Baggage Porter

Industry/Sector(s): Tourism and Hospitality


JOB DESCRIPTION 1
The tasks a Hotel Concierge is expected to perform include:
  • Delivering baggage to and from hotel rooms, setting up sample room for Salesmen and performing related services as requested by guests or directed by authorities
  • Transferring trunks, packages and other baggage to room or loading area manually or using hand truck
  • Arranging for outgoing freight, express or mail shipment, computing charges, tagging articles and recording information such as addressee, addresser, carrier and charges on specified forms
  • Setting up display tables, racks or shelves and assisting Salesmen in unpacking and arranging merchandise display
  • Supplying guests with travel information such as transportation rates, routes and schedules
  • Escorting incoming guests to rooms
WORK ENVIRONMENT 2, 1
  • It is not a desk job
  • Need not handle a team
  • Local travelling is not a part of this job role
  • Part-time work and contractual jobs maybe available
  • Work from home option is not available
Working hours
  • Individual usually works for 5/6 days a week and 10/12 hours everyday. The organization or institution remains open and functional for 24 hours a day and 7 days a week
  • Shift system may be available
  • Overtime may be required
Is the job suitable for a candidate with special needs?

This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING 5

Preferably, diploma in Hotel Management/Hospitality Management

KEY COMPETENCIES 1
  • Knowledge of all the features offered by the hotel
  • Ability to port the luggage of the customer to the room safely
  • Knowledge of the local travelling options and charges
  • Knowledge of the local places of importance and leisure
DESIRABLE COMPETENCIES 1
  • Hardworking
  • Good communication skills
  • Customer-oriented
  • Service-oriented
AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES 
  • School of Tourism & Hospitality Services Management
    http://www.ignou.ac.in/ignou/aboutignou/school/sothssm/introduction

  • Indian Institute of Hospitality & Management
    http://www.iihm.co.in/

  • ITC Hospitality Management Institute
    http://www.itchotels.in/itchmi/

AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS 

For scholarship and schemes, use further links like:

  • https://scholarships.gov.in/main.do
SAMPLE OF TRAINING AND LEARNING COURSES 

http://www.iihm.co.in/

CAREER PROGRESSION PATH 4

Helper →  Hotel Concierge → Hotel Clerk → Hotel Manager → General Manager

The progression is indicative

Transfer option
  • India: Yes
  • Abroad: No
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EXPECTED EARNINGS 3

For candidates with experience - Rs 12,000 to Rs 16,500 per month

These figures are indicative and subject to change

REQUIRED WORK EXPERIENCE 5

Generally, 1 year of experience required 

PROBABLE EMPLOYERS 1, 3, 5
  • Hotels
  • Guest houses
  • Resorts
KEYWORDS 
  • Hotel Concierge
  • Baggage Porter, Hotel
  • Bell Boy, Hotel
OCCUPATIONAL CODES AND STANDARDS 
Standard Code Description
NCO 2015 9621.1200 Hotel Concierge
ISCO 2008 Messengers, Package Deliverers and Luggage Porters Not available
NIC 2008 81100 Combined facilities support activities
QP Reference Not available Not available
NSQF Not available Not available

 

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