Last Updated on :09-08-2016
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Order Taker Home Delivery

Aliases: Home Delivery In-Charge

Industry/Sector(s): Tourism and Hospitality


JOB DESCRIPTION 1
The tasks an Order Taker - Home Delivery is expected to perform include: 
  • Taking food and beverage orders from the customers who call at the given number
  • Sending instructions to kitchen, preparation and packaging teams
  • Ensuring timely dispatch to the customer
WORK ENVIRONMENT 2, 3
  • It is a desk job
  • Need not handle a team
  • Local travelling is not a part of this job profile
  • Part-time work and contractual jobs are available
  • Work from home option is not available
Working hours
  • The individual usually works for 5/6 days a week and 8/9 hours everyday. Hotels/Restaurants remains open and functional for 7 days a week
  • Shift system is available
  • Overtime may be required
Is the job suitable for a candidate with special needs?

This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING 1
  • Preferable, 12th standard passed
  • Certified training for Order Taker - Home Delivery (programme aligned to THC/Q2901 job released by Tourism and Hospitality Skill Council)
KEY COMPETENCIES 1
  • Skilled in receiving the customers’ calls in an adequate manner
  • Knowledge of ingredients of different food items of restaurant’s menu
  • Knowledge of various food and beverage combinations
  • Skilled in resolving customer queries
DESIRABLE COMPETENCIES 1
  • Good communication skills
  • Courteous
AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES 1

For further guidance, contact your nearest Common Service Centre or Contact NCS Call Centre (Toll Free Number: 1800-425-1514)

AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS 

For scholarship and schemes, use further links like:

  • https://scholarships.gov.in/main.do
SAMPLE OF TRAINING AND LEARNING COURSES 
For further guidance, contact your nearest Common Service Centre or Contact NCS Call Centre (Toll Free Number: 1800-425-1514)
CAREER PROGRESSION PATH 5
Restaurant Manager 
                ↑
Restaurant Supervisor 
                ↑
Order Taker - Home Delivery 
 
The progression is indicative
Transfer option
  • India: Yes
  • Abroad: No
(*This field to open the relevant job title when clicked)
EXPECTED EARNINGS 3

For new entrants - Rs 9,000 to Rs 10,000 per month

These figures are indicative and subject to change

REQUIRED WORK EXPERIENCE 1

Generally, 1 year of experience required as Order Taker and Food Server

PROBABLE EMPLOYERS 3, 4

Hotels and restaurants

KEYWORDS 
  • Order Taker - Home Delivery
  • Home Delivery In-Charge
OCCUPATIONAL CODES AND STANDARDS 
Standard Code Description
NCO 2015 5244.0401 Order Taker - Home Delivery
ISCO 2008 5244 Contact Centre Sales Person
NIC 2008 82200 Activities of call centres
QP Reference THC/Q02901 Order Taker - Home Delivery
NSQF Level 4 Not available

 

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