Duty Manager

Aliases: Front Office Manager

Industry/Sector(s): Tourism and Hospitality


JOB DESCRIPTION 1

The tasks a Duty Manager is expected to perform include:

  • Planning and managing the front office operations
  • Creating work plans and schedules the front office operation
  • Supervising various sections such as bell desk, travel desk, front desk, etc. 
  • Ensuring guest satisfaction during the stay
  • Preparing the budget​
  • Assisting in decision-making
  • Managing the front office staffing and recruiting process 
WORK ENVIRONMENT 1, 2
  • It is a desk job
  • Need to handle a team of Front Office Executive
  • Local travelling is not a part of this job role
  • Part-time work and contractual jobs are not available
  • Work from home option is not available
Working hours
  • Some organizations remain functional for 24 hours a day and 7 days a week. Individuals usually work for 5/6 days a week for 8/9 hours everyday. This may vary from organization to organization
  • Shift system may be available
  • Overtime may be involved
​Is the job suitable for a candidate with special needs?​
This may vary from organization to organization
EDUCATIONAL QUALIFICATIONS AND TRAINING 1
  • Preferably, 12th
  • Certified training for Duty Manager (programme aligned to THC/Q0106 released by Tourism and Hospitality Skill Council)
KEY COMPETENCIES 1
  • ​Ability to plan and control the day to day activities of the front office
  • Ability to monitor the front office operation
  • Proficient in preparing budgets and controlling costs 
  • Ability to manage the front office staff performance and activities
  • Well-versed in recruiting and supervising front office employees
  • Proficient in speaking English and at least one foreign or local language 
DESIRABLE COMPETENCIES 1
  • Communication skills
  • Problem-solving skills
  • Decision-making skills
AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES 

​Schools and colleges across India

AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS 

​For scholarship and schemes, use further links like:

  • https://scholarships.gov.in/​
SAMPLE OF TRAINING AND LEARNING COURSES 
http://www.sgtuniversity.ac.in/faculty-of-hotel-and-tourism-management/pages/diploma-in-front-office-management-syllabus​
CAREER PROGRESSION PATH 3
Bellman  ​Front Office Associate → Duty Manager → Movement to other occupations 

The progression is indicative

EXPECTED EARNINGS 4
  • For candidates with experience - Rs 20,000 to Rs 25,000 per month
These figures are indicative and subject to change
REQUIRED WORK EXPERIENCE 1

​Generally, 5 years of experience as Executive Floor Manager​ is required

PROBABLE EMPLOYERS 4
  • Hotels
  • Hospitals​
KEYWORDS 
  • ​Front Office Manager
  • Guest Service Manager
  • Office Manager
OCCUPATIONAL CODES AND STANDARDS 
StandardCodeDescription
NCO 20151411.0102Duty Manger
ISCO 20081411Hotel Managers 
NIC 200855101; 55102; 55200; 55109; 56301; 56302
Hotels and Motels, inns, resorts providing short term lodging facilities;
includes accommodation in house boats; Provision of short term lodging facilities to members of a particular organization such as govt. guest houses, company guest houses, circuit houses and similar establishments; Camping grounds, recreational vehicle parks and trailer parks; Provision of short stay accommodation n.e.c. (e.g. holiday homes, private guest houses etc.); Bars and Restaurants with bars; Tea/coffee shops; Cafeterias, fast-food restaurants and other food preparation in market stalls​
QP ReferenceTHC/Q0106Duty Manager
NSQFLevel 7Not available 
REFERENCES 
1http://www.nsdcindia.org/sites/default/files/files/Duty-Manager.pdf
2http://www.ccdisabilities.nic.in/page.php?s=reg&t=def&p=list_jobsNew​
3http://dget.nic.in/upload/uploadfiles/files/publication/Des-Div-1.pdf
4https://www.naukri.com/job-listings-Duty-Manager-for-Leading-Multiplex-in-Pune-Oasis-Pune-3-to-7-years-210117003106?src=seo_srp&sid=14876610664539&xp=4&qp=duty%20manager&srcPage=s

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