Last Updated on :03-10-2018
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Counter Sale Executive

Aliases: Retail Sales Assistant, Service Executive, Counter Service Executive, Counter Sales Assistant

Industry/Sector(s): Tourism and Hospitality


JOB DESCRIPTION 1

The tasks a Counter Sale Executive is expected to perform include:

  • Receiving customers and taking their orders
  • Answering the​ customer's queries
  • Transferring​ orders to the kitchen
  • Instructing the kitchen staff
  • Maintaining stock, sales, cash and cleanliness and security of the area 
WORK ENVIRONMENT 1, 2
  • It is not a desk job
  • Need not handle a team
  • Local travelling is not a part of this job role
  • Part-time work and contractual jobs may be available
  • Work from home option not available
Working hours
  • Some organizations remain open for 24 hours a day and 7 days a week. The individual works for 5/6 days a week for 8/9 hours everyday. This may vary from organization to organization​
  • Shift system is available
  • Overtime may be available

Is the job suitable for a candidate with special needs?​
This may vary from organization to organization
EDUCATIONAL QUALIFICATIONS AND TRAINING 1
  • Preferably, 12th pass​
  • Certified training for Counter Sales Executive (programme aligned to THC/Q2903​ released by Tourism and Hospitality Skill Council)
KEY COMPETENCIES 1
  • ​​​Ability to greet customers warmly 
  • Proficient in taking the customer's orders 
  • Adept at informing the kitchen staff about the order 
  • Well-versed in performing customer service
  • Ability to maintain​ cash, stock, sales and building cleanliness and security 
DESIRABLE COMPETENCIES 1
  • Able to work under high pressure
  • Problem-solving skills
  • Ability to follow instructions
  • Pleasant personality​
  • Fluent speaker
  • Target oriented
AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES 
Schools and colleges across India
AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS 

For scholarship and schemes, use further links like:

  • https://scholarships.gov.in/​

SAMPLE OF TRAINING AND LEARNING COURSES 
http://www.ssamriddhifoundation.org/wp-content/uploads/2016/12/Counter-Sales-Executive-Tourism-and-Hospitality.pdf​
CAREER PROGRESSION PATH 3
Home Delivery Personnel  Order Taker-Home Delivery  Counter Sales Executive  ​Manager 
The progression is indicative
EXPECTED EARNINGS 4
  • For candidates with experience - Rs 16,000 to Rs 20,000 per month
These figures are indicative and subject to change​​​
REQUIRED WORK EXPERIENCE 1
Generally, 2 years of experience as Order Taker-Home Delivery is required
PROBABLE EMPLOYERS 4
  • Eateries in hospitals
  • Canteens
  • Food kiosks
  • Food courts 
  • Cafeteria
  • Restaurants 

KEYWORDS 
  • Counter Sale Assistant
  • ​​Sales Associate
  • Waiters​​​​
  • Counter Service Executive 
OCCUPATIONAL CODES AND STANDARDS 
StandardCodeDescription
NCO 20155131.0411
Counter Sale Executive​
ISCO 20085131Waiters
NIC 200856102; 56301; 56302; 56303
Cafeterias, fast-food restaurants and other food preparation in market stalls; Bars and Restaurants with bars; Tea/coffee shops; Fruit juice bars
QP ReferenceTHC/Q2903Counter Sale Executive
NSQFLevel 4Not available
REFERENCES 
1http://www.nsdcindia.org/sites/default/files/files/Counter-Sale-Executive.pdf
2http://www.ccdisabilities.nic.in/page.php?s=reg&t=def&p=list_jobsNew​
3http://dget.nic.in/upload/uploadfiles/files/publication/Des-Div-5.pdf
4https://www.naukri.com/job-listings-Urgent-Opening-for-Counter-Sales-Executive-Mumbai-Location-SQUAD-Infotech-Private-Ltd-Mumbai-Suburbs-Mumbai-Navi-Mumbai-1-to-5-years-150217007259?src=seo_srp&sid=14874090734846&xp=1&qp=counter%20sales%20executive&srcPage=s​
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