Area Service Manager

Aliases: Service Manager

Industry/Sector(s): Automotive

JOB DESCRIPTION ¹

The tasks an Area Service Manager is expected to perform include:

Supervising and handling the overall service network of the assigned area
Managing customer relationships and quality service
Supervising and monitoring the service-related aspects of the channel partners
Monitoring the overall training needs of the Technicians
Planning and ensuring that service processes are followed
Understanding complete customer requirements and delivering accordingly
Resolving customer queries, issues and complaints in a timely manner
Supervising all activities performed by subordinates

WORK ENVIRONMENT ^{1, 3, 4}

It is not a desk job
Needs to handle a team of Service Technicians
Local travelling may be a part of this job role
Part-time work and contractual jobs are not available
Work from home option is not available

Working hours

Organizations usually work for 5/6 days a week for 8/9 hours everyday. This may vary from organization to organization
Shift system may be available
Overtime may be required

Is the job suitable for a candidate with special needs?

This may vary from organization to organization

EDUCATIONAL QUALIFICATIONS AND TRAINING ¹

Preferably, graduate degree/diploma in automotive/mechanical engineering
Certified training for Area Service Manager (programme aligned to ASC/Q 0603 released by Automotive Skills Development Council)

KEY COMPETENCIES ¹

Knowledge of technical expertise, workshop profitability, value-added service and promotion for services
Knowledge of improving the overall service level for the dealership network
Familiarity with the turnaround time, service and repair time as per OEM guidelines
Basic knowledge of the parameters to be considered to track and supervise the service provided by the dealer
Knowledge of assessing the training needs of a particular dealership
Basic knowledge of the measures and actions required to cut down cost and speed up the service process
Skilled in analysing market requirements
Knowledge of preparing the letter of intent and deciding the terms and conditions as per the organization policy
Familiarity with techniques to improve and check the preparedness for customer-centric activities, new model service preparedness, etc.
Knowledge of the technical specifications of various OEM vehicles
Familiarity with the documentation requirements from customers with respect to warranty claims and other performance related feedback
Knowledge of the software used to capture Customer Relationship Management (CRM) within the organization
Proficiency in MS Office and Management Information System
Knowledge of the technical resources needed for work and how to obtain and use them

DESIRABLE COMPETENCIES ¹

On-the-job training is optional for ASDC Area Service Manager certificate holders or Post graduate degree/diploma in Automotive/Mechanical Engineering
Compulsory on-the-job training for candidates with any other qualification apart from ASDC Area Service Manager certificate holders or Post graduate degree/diploma
Good co-ordination skills
Result-oriented
Good team management skills

AVAILABLE SKILL TRAINING AND LEARNING INSTITUTES

IIT's across India
Amity University
http://www.amity.edu/amity-insitutions.aspx
Nitte Meenakshi Institute of Technology (NMIT)
http://www.nmit.ac.in/

AVAILABLE SKILL TRAINING SCHEMES/SCHOLARSHIPS

For scholarship and schemes, use further links like:

https://scholarships.gov.in/

SAMPLE OF TRAINING AND LEARNING COURSES

http://www.aicte-india.org/downloads/model_curriculum_diploma_Mechanical_engineering_040912.pdf

CAREER PROGRESSION PATH ⁵

Area Service Manager → Regional Service Manager → Country Service Manager

The progression is indicative

EXPECTED EARNINGS ²

For new entrants - Rs 15,000 to Rs 25,000 per month
For candidates with experience – Rs 25,000 to Rs 60,000 per month

These figures are indicative and subject to change

REQUIRED WORK EXPERIENCE ¹

Some organizations hire new entrants too if candidate is ASDC Area Service Manager certificate holder or Postgraduate degree/diploma holders in Automotive/Mechanical Engineering
Generally, 5 years of experience is required for other qualifications

PROBABLE EMPLOYERS ³

Vehicle manufacturers

KEYWORDS

Area Service Manager
Service Manager

OCCUPATIONAL CODES AND STANDARDS

Standard	Code	Description
NCO 2015	1213.0201	Area Service Manager
ISCO 2008	1213	Policy and Planning Managers
NIC 2008	45300, 45200	Sale of motor vehicle parts and accessories, Maintenance and repair of motor vehicles
QP Reference	ASC/Q0603	Area Service Manager
NSQF	Level 6	Not Available

REFERENCES

1	http://www.payscale.com/research/IN/Job=Service_Manager_Automotive/Salary
2	http://www.naukri.com/job-listings-Area-Service-Manager-Leads-Global-Mumbai-8-to-13-years-190516005834?src=jobsearchDesk&sid=14678975679596&xp=25&qp=area%20service%20manager,automobiles,%20&srcPage=s

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